My experience has been that those who need to make improvements most, are the least open to admitting the need or seeking help.
A recent experience with workshops that Jon and I delivered highlights this.
Within this particular company there are two divisions, and we delivered the same workshop to both.
The group with the higher quality and win rate saw the value of conducting the workshop, had a positive attitude and an open mind, and actively participated.
And the other group? Well, you know already, right?
From the head of the group on down, they failed to recognize the need to improve the quality or win rate, questioned the need for conducting any training, and did everything possible in an attempt to not have to attend. Then, once in the workshop (yes, the powers that be got them in their seats), they were extremely negative, refused to participate, and behaved in a rude and arrogant manner.
Of course, as one would expect, the feedback from the first group stated that they got a lot out of the workshop, and early indicators show that the changes they are making are resulting in higher quality and improved win rates. And, of course, the inverse is true for the second group. They’ve done nothing, and if anything, things have declined further.
And the reasons for this? They are many and varied, and I dare say, not the important question. For me the more important question, and it’s applicable to many situations, is how do you make sure that you are in the first group, and that you have a realistic view as to what you’re doing and looking for ways to improve.
As one who has been at the game for quite some time now (never mind Jon, they know how much older than you I am without you pointing it out!), I am acutely aware of the potential for falling into the “but that’s the way we’ve always done it” trap, and Jon and I coach each other to always be looking at what we’re doing, how we do it, and how it can be improved (no matter how good it might already be!) :)
Hopefully, your thinking and actions put you in the first group too.