I’m working on a new handbook for a proposal team at the moment, capturing best practices for each stage of the proposal process.
I forwarded it to the agency who we’ve engaged to convert my own (eminently respectable!) Word pages into a wonderful, professional-looking designer document. Lo and behold, a note popped into my inbox a few moments later:
“The following note has been added by IT Support
We operate a piece of software that scans outgoing emails against a list of profanities (undesirable words). The message you sent;
Subject: Process handbook
Has been found to contain a word (or words) on that list.
Because bona fide business email may contain the occasional profanity, your message has been sent to the intended recipients.”