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Cool customer service

6/19/2006

1 Comment

 
Posted by Jon
A shopping experience worthy of note. I dashed into a shop on Edinburgh station, desperate to find treats to entertain my six-year-old son on a long rail journey to London.

We started in the chocolate section (of course), and he picked up a small box of delicious-looking Belgian chocolates. I looked closely, and noticed that they were orange-flavoured. Now, Benedict may already show signs of developing my expensive culinary tastes, but orange-flavoured chocolate features high on his ‘least wanted’ list. I pointed this out, and the box was duly swapped for a more mundane bar.​
​We headed to the far end of the shop, to browse the books and magazines. We’re deep in discussion of the relative merits of Action Man and Power Rangers, when a shop assistant appears, breathless, at my elbow. She hands over a different box of the same brand of Belgian chocolates: “I overheard you talking about the orange chocolates, and knew we had some plain ones somewhere. I thought you might want to know.”

Now THAT’S customer service.

Interesting to wonder what the last “chocolate orange” moment was for your proposal centre?
1 Comment
mgirl
3/26/2016 05:45:43 am

Jon,
I have one on customer service that is the direct opposite. The proposal team is also the marketing team for my company. We therefore are in charge of all premium items. Recently I ordered gym bags for an event. When the bags came in, the logo was the wrong color. I immediately picked up the phone and called the supplier to have the problem correct. The supplier asked me if I was able to pick up a laundry pen (a permenent marker) in a color that was closer to our corporate colors. Once I had the pen all I had to do was color the thread. Of course they would be happy to do it for me if I wasn’t able to find a pen. And the best part… I would be responsble for the shipping to and from their business. Next time I’ll buy chocolate!

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    BJ Lownie and Jon Williams are the co-founders of Strategic Proposals.

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