Posted by Jon
A shopping experience worthy of note. I dashed into a shop on Edinburgh station, desperate to find treats to entertain my six-year-old son on a long rail journey to London.
We started in the chocolate section (of course), and he picked up a small box of delicious-looking Belgian chocolates. I looked closely, and noticed that they were orange-flavoured. Now, Benedict may already show signs of developing my expensive culinary tastes, but orange-flavoured chocolate features high on his ‘least wanted’ list. I pointed this out, and the box was duly swapped for a more mundane bar.
A shopping experience worthy of note. I dashed into a shop on Edinburgh station, desperate to find treats to entertain my six-year-old son on a long rail journey to London.
We started in the chocolate section (of course), and he picked up a small box of delicious-looking Belgian chocolates. I looked closely, and noticed that they were orange-flavoured. Now, Benedict may already show signs of developing my expensive culinary tastes, but orange-flavoured chocolate features high on his ‘least wanted’ list. I pointed this out, and the box was duly swapped for a more mundane bar.
We headed to the far end of the shop, to browse the books and magazines. We’re deep in discussion of the relative merits of Action Man and Power Rangers, when a shop assistant appears, breathless, at my elbow. She hands over a different box of the same brand of Belgian chocolates: “I overheard you talking about the orange chocolates, and knew we had some plain ones somewhere. I thought you might want to know.”
Now THAT’S customer service.
Interesting to wonder what the last “chocolate orange” moment was for your proposal centre?
Now THAT’S customer service.
Interesting to wonder what the last “chocolate orange” moment was for your proposal centre?
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