Whilst we’re sharing dentist analogies, as BJ’s done in his two most recent posts…
Picture yourself sitting in the chair for a check-up. Your dentist poke and prods, reciting a litany of codes to his or her assistant. And then, at the end of it, comes the judgement: “All fine”. Cue floods of relief: but you’ve still just had to endure several minutes with no clue whatsoever as to whether the running commentary has meant that your teeth were in great condition – or that they were all going to need to be pulled out.
Communication is key to ensuring confidence, here. And confidence breeds creativity, and a stronger will to win. Keeping our teams informed as to how well things are going – and de-mystifying what can seem a complex, fraught process, is surely a key to success.