Sadly, I have to agree with Jon here. All too often what is said in the proposal doesn’t stack up against reality. (That’s probably why it can be scary to consider, “What happens if we win based on this proposal?”)

I haven’t had the ‘we can’t allow you to have an iron in your room’ experience. In fact, my experience is the opposite, that being, I can’t remember the last time I was in a hotel room thaqt didn’t have an iron and an ironing board. (This is a good case of something becoming the standard and no longer something that is seen as real value or a differentiator – for me anyway, it’s now baseline and I expect it. Real value would be my being able to give someone my shirts upon arrival and having them magically appear in my closet shortly therafter (preferrably at no charge! I think I’ll dubmit that idea to the nice people at the Starwood Group! :-)