Posted by Jon on 29 July, 2008 under Processes & best practice | 
Ever faced an uphill struggle getting team members to remember that they need to reflect the agreed win themes in their proposal text?
Here’s a simple idea we came up with recently: create an email template for the proposal in question, so that every note starts with a header that includes your key themes. That way, every time the team members receive anything from you, they’ll be reminded that (a) the messages exist, and (b) they should be incorporating them into their proposal!
Posted by BJ on 25 July, 2008 under Processes & best practice, Word play & writing |
Abraham Lincoln’s famous Gettysburg Address consisted of just 272 words.*RFPs often limit the number of words and/or pages for an Executive Summary, typically to around 2500-3000 words or 2-3 pages.
The typically allotted amount of words or pages for an Executive Summary eems rather large when compared to few words Abe needed to capture and keep his audience’s attention (and he’s managed to keep doing so for a fair number of years at this point.). Obviously, the limited number of words used didn’t lessen the impact any. In fact, it’s just the opposite. The brevity of the address, among other things (such as that great opening line. After all, he could have just said, “87 years ago”), is what gives this amazing piece of content its impact.
This is something to offer the next time a sales person tells you they just can’t cut the Executive Summary down any further.
*Some sources state the address contains 269 words.
Posted by Jon on 23 July, 2008 under Musings |
A wander through one of London’s nicer areas after dinner with a friend recently took us past the window of a shoe shop. There, it proudly proclaimed its award-winning track record:
“So what does that tell you about them?” I asked, interested to test a theory.
“That they’ve been really useless for the past couple of years,” my friend immediately replied.
There’s always a fine line when mentioning prestigious awards in a proposal. The fact that you were acclaimed “Company of the Year” this year means you’re at the top of your game, the very best in the industry. Why wouldn’t the buyers buy from you?
If it was the last calendar year’s prize then, hey, they might not yet have got round to holding the awards ceremony this year! But two or more years ago? There’s someone better than you out there whose been walking off with the silverware.
Even if you’re not the remaining champions, there can be certainly value in quoting a long list of successes that demonstrate a consistent level of excellence year-in, year-out. But if said list stumbles to an abrupt end three years ago, it feels to the potential customer as if you might be a little tired as a supplier, and that they might be better shopping elsewhere.
Posted by BJ on 21 July, 2008 under Musings |
As some of you will know, I have a dog. I have an interest in dogs. If I see a person with a dog, I’ll generally approach them, say hi, introduce myself and Jack (my dog) and strike up a conversation.Usually such conversations are fairly brief and we owners exchange a bit of info – I might ask how old their dog is. They might inquire as to what type of dog Jack is (he’s an American Staffordshire terrier). I might mention the local dog owner’s group (of which I’m a member and of which Jack and I are ambassadors.), etc. – as the dog’s do their sniffing and getting to know each other.
Recently, Jack and I approached a woman and her dog outside my local coffee shop. I introduced myself and Jack and inquired as to what type of dog hers was. This woman proceeded to tell me, at great length and with great detail, everything about this dog, her other two dogs, her husband, her three kids, her brother-in-law and, I think at one point, her neighbor’s son’s wife’s brother’s ex-girlfriend son. For a full 10 minutes she talked, non-stop, at warp speed, never asking me a question, showing no interest in me or my dog. I mentally checked out somewhere around minute 3, at which point I think she was going on about her mother being unable to have a dog because her latest boyfriend, of which there had apparently had been a few, was allergic. If this woman ever answered my question as to what type of dog hers was, I certainly don’t remember the answer.
I do remember that this woman was not someone I cared to speak to, and I recall trying to extract myself from her long winded dissertation of which I had zero interest after the first 15 seconds.
This one sided conversation, if I can call it that, was quite a bit like some of the poorer proposals I’ve reviewed.
Posted by BJ on 17 July, 2008 under Word play & writing |
I saw a sign advertising a dry cleaner recently. .The company promoted their services as being “For the adventurous”.Huh? Adventurous? I’m not sure I want to be adventurous with my clothes. For a vacation? Sure. Bring it on. My last vacation was to Costa Rica and I was looking for adventure. But for my good suit? (Yes Jon, I do own a couple. I even have a tie or two….though I don’t recall when I last wore one! ☺) I don’t think my suit needs any excitement, thank you very much.
This is clearly a case of the “theme” not matching the client’s needs. (There can’t be market for people who wish to be adventurous with their dry cleaning, can there?
Unfortunately, it’s not uncommon to see such a ms-match when a company’s overall theme is applied to a specific client who has different needs than those promoted by the overall theme. Thus the need for customizing/tailoring of theme statements.
Posted by BJ on 15 July, 2008 under Musings, Processes & best practice |
IS your proposal group in need of change? Are your proposals rushed out the door at the last minute, looking like something the dog has been chewing on for weeks? Do sales people and subject matter experts both treat proposals as something to be done “if/when I have time.” Or “After I finished my ‘real job’”? Are you cutting and pasting content out of old proposals and working on a 12″ monitor that is about the size of a small doghouse?Well, you should be simply be able to point out what’s not working – the quality and effectiveness of the proposals being produced is less than acceptable and that the way in which proposals are being produced wastes time, money and energy – and the “powers that be will support your improvement initiatives, right?
Alas and sad to say, that hasn’t been my experience…and perhaps hasn’t been yours. Proposal people can shout from the roof tops and it will probably not be heard within the company.
Why is this? Familiarity may be part of it. What you’ve been saying for a long time might have become what they expect to hear and routine. Perhaps there’s a belief that the way proposals are done is the only way possible for lack of knowing anything different. Or perhaps it that it’s not being put in the right terms: terms that will resonate with the listener and cause the desired reaction. Most likely, it’s some combination of all of these.
My experience is that the recognition of a need to make improvements by Sr. management comes in a couple of different ways. The first is for the company to suffer a cataclysmic event. This might be losing an opportunity that was a “sure thing” and which everyone knew was “in the bag”. It might be from receiving scathing feedback about a submission, which causes a great deal of embarrassment for everyone, including Sr. management. I’ve seen change initiated when a new member of Sr. management, one that “gets it” when it comes to proposals, comes on board and recognizes the need for improving proposal capabilities.
But in my experience, change only happens with the support of Sr. management. Get that, and you’re better than half way there.
One sure way to get the attention of management is to conduct an assessment and establish a benchmark against standard, accepted criteria for the quality of your proposals and the processes you’re currently using. Ideally this will be done by an objective, recognized expert, giving “voice” and “volume” to what you may already know to be true or which you’ve been saying, only to have it fall on deaf ears.
Or you could just wait for that cataclysmic event.
Posted by Jon on 11 July, 2008 under Musings |
I have a confession to make. Long, long ago, when I was running the proposal centre for a major IT organisation, we set about improving the business’s qualification process.
Soon, sales staff were used to the mantra – is it real, do we want it, can we win it, can we do it? They started to expect us to probe, debate, play devil’s advocate, facilitate objective decision-making.
This particular proposal centre found itself in the fortunate position of being able – to an extent – to pick and choose which deals we supported. Before very long, one of the salespeople I’d known in my days as a purchaser arrived at our door. To say I didn’t rate the individual would be an understatement, but we humoured him, and supported his well-qualified opportunity. As was his wont, he then contrived to turn the golden egg into a recipe for disaster, and threw away what should have been a sure-fire win.
We conspired. What could we do? Soon, I struck on the solution with my senior team. Sure, the business’s qualification process had four questions, but our bid centre’s list extended to a fifth: is it real, do we want it, can we win it, can we do it, and is the account manager’s name Fred Smith?* Needless to say, we were after four ‘yes’es and a ‘no’.
Soon, Fred was on the phone. “I’ve got an RFP coming in next week: can you help?”
“Next week, Fred? So sorry, but we’re booked solid for at least the next month.”
“Right. Worth asking, though. Anyway, I’ve got another one coming in in three months’ time.”
“That’s be October, right?”
“Yes. They’re due to issue it on the 12th.”
“The 12th? Oh no. Not the 12th? I mean, we’re clear at the very start of the month, and we’ve got loads of capacity towards the end. But the fortnight around the 12th is our one busy period that month. Lots of holidays, three other big bids already scheduled. What bad luck.”
“Ah. Oh well, at least I’m in time to let you know about the proposal we’ll need to submit in December. That’s sixth months away.”
“And I’m so grateful to you for letting me know, Fred. It’s always great to get such clear advance notice: we really appreciate it. But we’re not able to forecast more than three months out: could you call me again in October?”
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* Name, needless to say, changed, just in case the individual concerned reads the blog!
