Out of Date

You may have seen my recent post regarding the hotel that highlighted their having been voted “Best Hotel Showerhead” on a billboard at the airport. That particular hotel used this as a differentiator. “Bully for them!” as my grandfather might have said.On that same trip, I stayed in a hotel which was highlighting an achievement that was too old to be relevant and, rather than making me feel good about the place had the opposite affect. That is, it caused me to question whether I should be staying there.

Behind the front desk at this hotel hung a single, small plague. It was an award for “Best Customer Service”. That would normally be worth highlighting. But this award was from 1997… 11 years ago. Suffice to say, this did not make me feel I’d be receiving stellar service. Quite the opposite, I wondered how they could have gone so many years without receiving any other awards.

*For those of you who might be wondering, the showerheads weren’t all that great. The bed, however, was heavenly!)

This article was written by BJ on 30 May, 2008 and filed under Musings. If you found it useful, you can with others. To receive automatic updates, subscribe to The Proposal Guys via RSS or Email.

5 Comments »

  • Barbara Esmedina says:

    Yikes, I wouldn’t want to stay in any hotel that had even a small plague, no matter how long ago!

  • Cynthia Stevens says:

    A small “plague”? “Bring out yer dead!” (apologies to Monty Python)

  • BJ Lownie says:

    Ah. So some of you have been paying attention.

    I wonder how many of you would be familiar with inserting a statmeent within the response being reviewed to see if people are really reading it. The statement might be something like, “If you’re reading this please send me a note and I’ll buy you lunch!” :-)

  • Ruth Turman says:

    We’ve got a program manager who enjoys adding irrelevant acronyms [the latest being "CNI - Cickasaw Nation Industries, LLC" and "HGL - Happy Go Lucky"] to our master list to see if I’m paying attention. He owes me more than just lunch. :-)

  • Robin says:

    end of cover letter

    …”I look forward to further conversations….”

    Bite me,
    Robin

    Do you think they’ll notice?

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